FAQs
Getting to know Razzbonic
What media content can I potentially
include in Razzbonic?
You may incorporate all of your company’s marketing and
branding files into Razzbonic. Razzbonic supports all of the industry
standard file formats.
For Image formats, such as but not limited to:
AutoCAD Drawing .dwg
Design Web Format .dwf
DNG Raw Image .dng
Encapsulated Postscript .eps
Flash Pix Image .fpx
Flash Document .fla
Freehand Document .fh
Illustrator Drawing .ai
JPEG .jpg
Large Document Format .psb
Photoshop Document .psd
TIFF .tiff
For document files, such as but not limited to:
Apple Keynote .key
Apple Pages .pages
Portable Document
Format (PDF) .pdf
InDesign Document .indd
MS Excel Document .xls
Quark XPress Document .qxd
MS PowerPoint Presentation .ppt
MS Word Document
.doc
For Audio/Video formats, such as but not limited to:
MP3 Format .mp3
MPEG Format .mpg
AIFF (Audio Interchange File Format)
.aiff
MPEG Video .mpg
QuickTime Movie .mov
Flash .swf
Windows Media
.wmv
Windows Video .avi
A very important point is that you only need to provide Razzbonic
with the single best file available. Razzbonic allows users to convert
file formats on the fly, online, and as needed.
No need to leave out your valuable transparencies, negatives, flat
art, past ads and logos that may still need to be digitized.
How long will it take for you
to get us started with Razzbonic?
Generally,
we will require about 4 working days from that point when
you provide Razzbonic with
your initial digital media files. Your online media library
will then be ready for your authorized users and for global
distribution. Razzbonic’s staff
will work with you to review all the options of assessing your
current and potential media content as well as reviewing your
file naming convention and your category tree options.
Will you provide training for
our staff in the use of Razzbonic?
Yes,
depending on your staff’s
location, Razzbonic will provide
training either in-house or via phone and online support as
required.
Will our staff have to be technically
proficient to properly use Razzbonic?
No. Razzbonic takes
great pride in the fact that users can easily navigate themselves
through all aspects of our services and features. A
general understanding of your web browser and basic computer functions
is all that is required. Razzbonic has no
software to install and offers a complete maintenance and
security service.
Will you assist us in
organizing our materials prior to cataloging them in Razzbonic?
Yes. Razzbonic’s trained
staff will assist you in every aspect of organizing your
marketing materials
Do we need to assign a person
to manage Razzbonic within our company and how much of their time
will be required to do so?
Ideally
yes.
We have found that when one person is assigned the task of
being the point person for our clients’ Online Media
Libraries the development and growth of the ongoing media has
a better consistency.
Will it be possible for those
of our staff who have older, lower capacity computers to use Razzbonic
along with those who have newer, higher capacity equipment?
Yes. The
age or speed of the computer is not as critical as having good internet
connections. Nothing beats a good solid high-speed internet
connection. Depending on their project requirements, having the
appropriate graphics software programs and ample hard-drive space will affect their
workflow.
If our digital asset files are
lost due to a catastrophe, will you have a backup copy?
Yes. Razzbonic’s security
and backup procedures are constantly being upgraded to exceed
industry standards. Razzbonic’s backup
procedure is a 24x7 obsession!
What type of security measures
do you have in place within Razzbonic to protect our digital assets
from outside intruders and hackers?
Razzbonic
employs every single possible measure for our users’ security. Protection
extends from the point of login and registration to all activities
within our site. We have a SSL Web Server Certificate
supported and authenticated by Thwate Consulting. The login
connection is a high-grade encryption (AES-128
128bit). The dedicated, managed Razzbonic servers
are located within a state-of-the-art, high-speed, fault-tolerant,
secure and fully redundant data center.
How expandable is Razzbonic
as the needs and digital assets of our company grow in the future?
Razzbonic is designed
to be fully scalable as your requirements and media needs increase. Your
online media library is also designed to grow as you provide Razzbonic with
additional media files.
Do you intend to provide updates
to Razzbonic in the future and will they be provided at no additional
charge to us or at an added cost?
Razzbonic
is continually providing new and exciting updates to our current
service.
In the past 5 years, we have not increased our monthly
fees for the new services and features that we have provided
our current customers. Our goal would be to continue doing this
with our future customers. However, Razzbonic management
does reserve the right to change this policy should we be required
to do so, at some point in the future.
What will happen to our digital
asset files if we choose to terminate our arrangement with Razzbonic at
some point in the future?
All
your media files on Razzbonic remain
your property at all times. Razzbonic does
require a written notice of at least 90 days prior to your termination
of our services. Upon termination of this agreement all media in
your libraries will be removed. Razzbonic can
provide you with a proposal to save and transfer your files
to removable media, if required, with the exception of non-tangible
materials and data provided by you, via online input. This
would include but not be limited to the addition of keywords,
search categories and online notes, which allow for browser
functionality and are not possible to be placed on removable
media.
How time consuming is it for first-time
users to register on Razzbonic?
In
order to complete the Registration and Login process requires
a new user to simply fill in the Registration
form and then wait for Razzbonic sever to send back
a confirmation e-mail.
Good news is that 56% of all our users
took less than 120 seconds to complete the Registration process.
